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  • Company (that provides the nominated product / solution / service): NewVoiceMedia
  • Website: https://www.newvoicemedia.com/en-us
  • Company size (employees): 100 to 499
  • Product Version Number: N/A
  • Type of solution: Software
  • Year this product or service was first introduced to the market: 2000
  • Year the current version of this product or service has been released: 2017
  • Approximate number of users worldwide: 35,000

In 3 bullets, summarize why this product or service deserves recognition:

- Our global pure cloud inside sales platform with its market-leading CRM integration capabilities is transforming the customer service experience and sales performance of organizations worldwide.

- Together with our market position, momentum, and a multi-billion dollar market opportunity, we are extremely well positioned as we look forward to continuing our growth trajectory while helping our global customer base grow their businesses with improved efficiency.

- NewVoiceMedia expects turnover to exceed USD 50m during the current financial year

In less than 300 words, summarize the most important features and benefits of this product or service

NewVoiceMedia’s premier product ContactWorld is a multi-tenant global cloud contact center and inside sales solution that enables organisations to have more successful conversations.

The intelligent communications platform helps organizations worldwide build a more personal relationship with every customer and prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into the business’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia integrates seamlessly with Salesforce, the world’s fastest-growing CRM software, and is the highest rated partner on the Salesforce AppExchange, scoring a perfect 5 out of 5 rating from nearly 300 users worldwide.

For inside sales, NewVoiceMedia’s global calling plans are easy to set-up and improve income to cost ratios significantly. Click-to-dial functionality, automatic dialing of dynamic lists and a local number presence drive inside sales success. Integrated marketing automation provides qualified leads.
Managers benefit from gamification tools, real-time analytics, fast and easy to access call recording and WFM APIs that optimize scheduling – across any global contact center estate.

The software is always up to date and there is no requirement for IT specialists: ContactWorld is easy to manage through the Contact Pad. NewVoiceMedia also provides dedicated support, available 24/7 around the world.

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